6.0 TRAVELLING TO THE PRACTICE

 

We should be most grateful to all of our patients to consider the following points before coming for your appointment. Please note that all of these are measures taken to minimise the risks of transmission at CODE as far as possible. They are logical precautions and should not worry you unduly in their stringency. 

 

6.1 Preparations by patients

 Three days before your appointment,

  • Please ensure that your Patient Screening Form is completed at least three full working days prior to your appointment. 

  • You will be required to pay for your visit to arrival. We should be grateful if you could pay via phone or bank transfer. Bank transfer payments will need to be confirm by us before booking will be confirmed.

  • If you have not already done so, please try to procure a personal facemask that you can wear to the surgery on the day of your appointment.  

  • You will not be permitted to bring your mobile phone into the surgery on the day of your appointment. Please ensure that your diary is clear and that you will not be expecting any telephone calls or need to be contactable during your appointment time.

  • On the day of your appointment

    • Please let us know immediately on (020) 84207407 or via info@centreofdentalexcellence.co.uk if you have developed any symptoms or have come into contact with anybody that may have COVID-19 in the 72 hours since completing your medical questionnaire or if you feel in any way unwell.  

    • Please shower and wear clean, light and easily washable clothing that has not been worn elsewhere. We will recommend that this clothing is washed immediately after you get home.

    • You should arrange to go directly home from the practice and not visit anyone.

    • Please do not wear heavy make-up or jewellery. Small stud earrings and a wedding band are acceptable but please minimise all make-up and jewellery as much as possible. 

    • Please tie your hair back if you have long hair.

    • Please ensure that you have thoroughly brushed your teeth as normal before attending and that your mouth is as clean as possible. 

    • Please minimise what you bring to the practice - for example shopping bags. 

    • Please be well hydrated but do not over-drink water or fluids. 

    • Please visit the bathroom before you set out

6.2 Transport

  • We strongly recommend reducing the risk of COVID-19 infection by avoiding public transport wherever possible.

  • If you’re obliged to use public transport, please find the best rated mask that you are able to get hold of and wear at all times from leaving home until arriving at the practice. Try to maintain social distancing of at least 2m at all times. We appreciate that this may not be easy or indeed possible.

  • If possible, please drive to the practice in your own vehicle and park either at Sainsbury Car park for 90 minutes free of charge or nearby streets.

  • If it is not possible for you to drive in your own vehicle then please ask someone with whom you have been isolated to drive you and pick you up afterwards.

  • If this is not possible then we would recommend taking a black cab or other cab company such as Addison Lee which has installed a Perspex shield or similar between the passenger and driver compartments. We would recommend booking the same driver to return home at the end of your appointment if possible, to reduce the number of people to whom you are exposed travelling to and from the practice. 

  • It is of course possible to cycle, walk or use an electric scooter or similar to arrive at the practice. We would be happy to provide you with space to park your bicycle or electric scooter at the back of the practice. Our staff will direct you as to where to go if you wish to leave your bicycle or electric scooter (we will not be liable for loss of your vehicle). Please inform them that this is how you will be arriving at the practice and they will be ready for you.

6.3 Accompanying patient escorts

  • If you are being accompanied by an escort, partner or carer, please be aware that they will not be permitted to wait at the practice and should be prepared to drop you off at the door and return to accompany you at the end of your appointment time. Please inform our receptionist if you will be arriving at the practice with an accompanying person. 

  • Children and pets should under no circumstances be brought to the practice and should be left with suitable carers. We regret that we are unable to accommodate or look after children or pets especially in the current circumstances.

 

7.0 UPON ARRIVING AT THE PRACTICE AND PATIENT TRAFFIC MANAGEMENT

It is our objective that by staggering diary start times and allowing buffer time between appointments, we will minimise the chances of patients coming into close proximity with other patients at the practice and hopefully eliminate this altogether. 

7.1 Procedures prior to entering the practice

We have started the following protocols for patients arriving at the practice: 

  • Please complete any telephone calls that you need to make before entering the practice and switch off your mobile phone and put it safely in your bag or pocket before you ring the practice bell. You will not be permitted to take your mobile phone into the surgery.

  • We will ask you to remain outside the practice until it is time for your appointment. Please do not arrive too early but approximately five minutes before your appointment is due. Our reception will call you on your mobile when we are ready for you. 

  • After you ring the practice doorbell and are allowed in you will be met at the entrance by one of our meet-and-greet nurses. They will be in full PPE so please do not be surprised. 

7.2 Procedures upon entering the practice and personal property

  • Your temperature will be taken using a remote contactless temperature sensor. If your temperature is above 37.5°C over three consecutive attempts, you will not be permitted to enter the building and we will request that you rebook your appointment for at least two after you have been asymptomatic.  

  • You will be asked again verbally to confirm that there are no changes to your COVID-19 status since completing your medical and dental questionnaire three days before. If your temperature is below 37.5 and you have not exhibited any of the symptoms associated with coronavirus infection in the last three days, you will be admitted for your appointment. 

  • If you have an elevated temperature or have developed one or more of the COVID 19 symptoms on our screening questionnaire we would strongly recommend that you self-isolate and inform those around you that you may have COVID-19. Please let your GP know and click on the link here to initiate a test and trace.)

  • You will be asked to put all your personal belongings including your switched off mobile phone into a disinfected, clear, lidded plastic box which will be stored safely in the cupboard at reception until the end of your appointment. 

  • If an escort is due to pick you up at the end of your appointment, please let reception know their mobile number and we will call them near to the end of your appointment for them to be ready to collect you. 

  • You will be given hand sanitiser to rub into your hands for at least 30 seconds. 

  • Our meet and greet nurse will accompany you to the dental surgery directly without stopping in the waiting room and hand you over to your dental surgeon and his or her nurse in the surgery. 

  • We will ask you to thoroughly wash your hands for 30 seconds with antibacterial soap provided using the hand washing guide above the scrub sink in each surgery.

  • You will then be ready to commence normal dental appointment as arranged. 

7.3 Procedures before leaving the practice

  • At the end of your appointment, we would like you to be able to leave the practice directly without having to visit reception. 

  • If someone is due to pick you up, we will give reception notice to call them in good time to be able to arrive at the practice towards the end of your appointment. They will not be permitted to enter the practice but should arrange to meet you outside the front door at the allotted time. 

7.4 Follow up contacts

  • Reception will give you your usual TLC follow-up call either later the same day or the following day as we normally do after operative procedures. 

  • Where required, further appointments can then be arranged via telephone or email. 

  • Please note that the same process starting with the updating of your medical and dental questionnaire will repeat for your next appointment and all of the steps above will apply for your next appointment as well.

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52 Church Rd, Stanmore, Middlesex HA7 4AH

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